Questions? We Have Answers
Everything you need to know about SwiftCrew
General Questions
SwiftCrew is a comprehensive workforce management platform that combines digital time tracking, smart scheduling, task management, and real-time analytics in one mobile-first solution. It's perfect for any business with field workers or changing teams including restaurants, retail stores, cleaning services, manufacturing, delivery companies, offices, contractors, and healthcare facilities. If you have employees who need to clock in/out, complete tasks, or follow schedules, SwiftCrew will transform your operations.
SwiftCrew uses a dual verification system. Employees can clock in/out using GPS location verification (with customizable geofencing boundaries) or through designated WiFi networks. The system automatically detects which method is available and uses it to verify the employee is at the correct location. This prevents buddy punching and time theft while ensuring accurate attendance records. The app also tracks breaks and overtime automatically.
SwiftCrew has a robust offline mode. Employees can perform all actions (clock in/out, complete tasks, take photos) without an internet connection. The app stores all data locally and automatically syncs everything once connection is restored. You'll never lose data or miss tracking due to connectivity issues.
Features & Functionality
SwiftCrew supports multiple mission types to cover every business need:
- Standard Tasks: Basic task assignment and completion tracking
- Photo Verification: Tasks requiring photo proof (before/after, completion evidence)
- Video Verification: Tasks needing video documentation
- Checklist Tasks: Multi-step tasks with checkbox completion
- Custom Forms: Tasks with custom fields and data collection
- High Priority with Admin Approval: Critical tasks that require manager sign-off before closing
More mission types are being added based on customer feedback!
Our AI-powered scheduler automatically creates optimal shift schedules based on your requirements. You set the number of workers needed per hour for each job title (e.g., 2 servers, 1 cook, 1 host for lunch shift), and the system automatically assigns the best available employees based on their availability, skills, performance history, and preferences. It also handles shift swapping requests, prevents conflicts, and ensures compliance with labor laws.
Biometric verification adds an extra security layer using face recognition or fingerprint scanning (depending on device capabilities). When enabled, employees must verify their identity when clocking in/out or completing high-priority tasks. This prevents fraud, ensures accountability, and creates an audit trail. All biometric data is encrypted and stored securely according to international privacy standards.
SwiftCrew seamlessly integrates with WooCommerce through our free plugin. Orders sync in real-time to your staff's mobile devices, employees can update order status, manage inventory, and handle customer requests directly from the app. The integration includes automated notifications for new orders, inventory alerts, and customer updates. You can also use our custom API for advanced integrations.
Pricing & Plans
SwiftCrew offers three straightforward pricing plans:
- Starter: ₪70/month for 20 workers, choose 1 module (WooCommerce OR Leads CRM OR Meetings)
- Professional: ₪180/month for 50 workers, choose 2 modules, advanced permissions
- Enterprise: ₪300/month for 100 workers, all 3 modules, unlimited roles, real-time tracking
All plans include core features: smart time clock, scheduling, missions, reports, and API access. Additional workers can be added for ₪20, ₪15, or ₪10 respectively.
Our 14-day free trial includes full access to all features in your selected plan. No credit card required to start. You can add unlimited users, test all features, and even integrate with your existing systems. We also provide free onboarding support and training during the trial period to ensure you get maximum value.
Absolutely! You can upgrade, downgrade, or cancel your plan at any time with no penalties or hidden fees. If you upgrade, changes take effect immediately. If you downgrade or cancel, changes take effect at the end of your current billing cycle. Your data is always yours and can be exported at any time.
Setup & Support
Most businesses are up and running in under 5 minutes! Here's the simple process:
- Download the app and create your account (30 seconds)
- Add your business locations and create teams (2 minutes)
- Invite employees via email or SMS (1 minute)
- Start using SwiftCrew immediately!
No IT department needed, no complex installations, no training required. Our setup wizard guides you through everything.
Yes! We provide support through two main channels:
- In-App Support: Submit support requests directly through the SwiftCrew mobile app
- Email Support: Send questions to [email protected] with 24-hour response time
- Free onboarding help for new customers
- Professional and Enterprise plans get priority support
Most users find the app so intuitive they don't need any training at all!
Absolutely. SwiftCrew uses bank-level security including:
- 256-bit SSL encryption for all data transmission
- Encrypted data storage with regular backups
- ISO 27001 compliant infrastructure
- GDPR and privacy law compliance
- Role-based access control
- Regular security audits and penetration testing
Your data is yours - you can export it anytime and we never share it with third parties.
Need Support?
Get help through the SwiftCrew mobile app or email support
In-App Support
Get help and submit support requests directly through the SwiftCrew mobile app